Frequently Asked Questions
Online Individual Counselling & Text-Based Counselling
When do you see clients?
Neurokindred is located in QLD and uses Australian Eastern Standard Time (AEST), we operate during regular business hours from 8:30 am to 5:30 pm, Monday to Friday. However, we understand that not everyone can make it during these times, so we also offer after-hours availability on Mondays, Wednesdays, and Fridays (please contact us to confirm). If you need an appointment in the early morning or on the weekend, we can accommodate those requests as well. Simply let us know and we’ll do our best to find a convenient time for you.
What are your fees?
Standard fee is $100 an hour
Am I able to use my NDIS funding to pay for this service?
Yes, sessions can be claimed with NDIS funds for plan managed or self managed participants with funding for therapy supports. If you are not sure whether your plan can fund this service, please do not hesitate to get in touch for clarification.
Can I use my mental health plan or get a medicare rebate?
Counselling services are not eligible for mental health plan or Medicare rebates at this time.
How long do sessions go for?
Counselling sessions go for 60 minutes. The initial session is an extra 15 minutes long to discuss the counselling contract.
How can I pay for the session?
We send an invoice after the service has been provided. Payment is made through bank transfer to Neurokindred. If you have any further questions or require additional payment options, please feel free to let us know, and we’ll be happy to assist you.
I need help right now! What do I do?
Please reach out to someone close to you if you are needing support. Here is a crisis support decision-making resource and some numbers that may be helpful.
Crisis Alternatives: https://findingnorthnetwork.com.au/page/support
Alt2Su Peer Groups: https://findingnorthnetwork.com.au/page/alt2su-groups
Lived Experience Telephone Support Service LETTS: 1800 013 755
QLife: 1800 184 527
Roses in the Ocean Warm line Call Back: 1800 77 7337
| Organisation | Service | Phone |
|---|---|---|
| Lifeline | Crisis support and suicide prevention | 13 11 14 |
| Suicide Call Back Service | Suicide prevention | 1300 659 467 |
| 13YARN | Aboriginal & Torres Strait Islander crisis support | 13 92 76 |
| 1800 Respect | National domestic family and sexual violence | 1800 737 732 |
| Beyond Blue | Mental health services | 1300 224 636 |
| Health Direct | Health care information | 1800 022 222 |
| Kids Helpline | For young people aged 5 to 25 | 1800 551 800 |
| MensLine Australia | Crisis support for men | 1300 789 978 |
Do you offer counselling for children?
Counselling services are for adults (18+).